Fraud and Security

No. Azura will never contact you asking for your personal login information. If you receive a call from Azura Credit Union AND YOU HAVE ANY CONCERNS AT ALL, hang up and call Azura at 800-432-2470 to verify the validity of the caller.

Try to contact the company in order to cancel the service or purchase. Keep detailed notes regarding this conversation, including the names of the employees you speak with and what the company is doing to fix your transaction.

Review your account to see if any transactions have cleared that you did not authorize. In addition, we recommend you call us at (800) 432-2470 or (785) 233-5556. Depending on your situation, our team will walk you thought your next steps.

If your Azura Credit Union ATM/debit or credit card is lost or stolen, contact us at (800) 472-3272 or stop by a branch during business hours. A new debit card can be immediately reissued at a branch or can be mailed to you within 7-10 days. Depending on your situation, our team will walk you through your next steps after you visit or call.

The only cards that cannot be instant issued are HSA, iPic, and Community Impact Cards. Those cards will be mailed to you within 7-10 days.

As soon as you notice you have unauthorized transactions on your accounts, please call us at (800) 432-2470. Depending on your situation, our team will walk you through your next steps.

Below are tips to help you protect your identity and data while online.

General Tips:

• Review financial statements for any suspicious activity
• Never give out financial information to unknown sources
• Never give out the three or four digit number on your credit card to anyone claiming to be from a financial institution
• As a general rule, type the web site into the browser rather than following links received in an email

Computer and Mobile Use Tips:

• Only download information or click on links from people and companies you know and trust
• Never email personal or financial information
• Never return a call that asks you to divulge any financial information
• Do not access online banking from a public computer
• Do not access online banking when on a public Wi-Fi network
• If asked to login to an online banking site to verify information, immediately call and report the suspicious email to us
• When logging onto a website, look for indications of a secure website. This includes a lock symbol, an address bar that turns green and "https" at the beginning of the site's web address

Identity theft can happen to you at anytime, but the following tips can help you decrease the likelihood of becoming a victim of identity theft

• Before revealing personal information, find out how it will be used and if it will be shared with others
• Pay attention to your billing cycles. A missing credit card bill can mean a thief has taken over your credit card account and changed your address
• Check your financial institution statement each month. If you find transactions you did not authorize, contact us immediately
• Only carry the credit cards you need
• Do not give out personal information unless you have initiated contact and know to whom you are speaking
• Keep items with personal information in a safe place. Tear or shred charge receipts, copies of credit applications, insurance forms, checks and statements before putting them in the trash
• Leave your Social Security card in a secure place, and only bring it with you when needed
• Be wary of promotional scams. Identity thieves can use phony offers to receive personal information

If you're a victim of identity theft:

• Place a fraud alert on your credit report by calling Equifax at (888) 766-0008, Experian (888) 397-3742, or TransUnion (800) 680-7289
• Close any accounts that have been tampered with or opened fraudulently
• Report fraud to the FTC by visiting their website or calling (877) 438-4338

Call the Social Security Administration Fraud Hotline at (800) 269-0271 to notify them that your card was stolen and to receive a new card.

If you have experienced identity theft as a result of your Social Security Card being stolen, file a complaint with the Federal Trade Commission. Visit them at www.consumer.ftc.gov or call (877) 438-4338.

• Change your password often.
• Use different passwords for different sites.
• Don’t share or leave your login credentials accessible to others.
• Don’t click on unfamiliar links or websites.
• Don’t reply to unfamiliar emails requesting information.
• Don’t open email attachments unless you are expecting them.
• Don’t give out previous passwords via email, phone, text or mail.

To find out more ways to stay safe, check out our Azura Blog, featuring “Scam Watch” articles that cover the latest scams and ways to stay safe.

Scam Watch Articles

For tips on protecting yourself against mail theft, visit the United States Postal Inspection Service website at www.uspis.gov/tips-prevention/mail-theft.

If you believe you're a victim of mail theft-related check fraud call the USPIS at 1-877-876-2455 or visit https://www.uspis.gov/report to report the incident.

If you have been a victim of theft involving USPS money orders, visit www.usps.com/shop/money-orders.htm for guidance on how to replace a lost or stolen money order.

Visit www.AnnualCreditReport.com for a free credit report.