Member Solutions Associate

The Member Solutions Associate helps preserve the Credit Union’s assets by assisting in controlling delinquency through collecting delinquent loan payments, negative shares and/or recovering collateral.  In addition to their regular duties and responsibilities, the Member Solutions Associate will help ensure department services are delivered professionally and efficiently. They may work on assigned special projects to help further the department’s collection efforts. 

Duties

• Contacts delinquent accounts by phone, e-mail, mail or any other acceptable means that are available. Analyzes financial situation of delinquent borrowers and takes appropriate action to help bring accounts current. Properly close services when required.
• Maintains accurate files and proper collection notes, and reports on collection activity.
• Completes collection functions in accordance with established policies and procedures as well as applicable legal requirements.
• Assists members with setting up automatic payments. Helps set up FSP on negative share drafts as needed.
• Ensures confidentiality and professionalism is maintained.

Qualifications

• One to three years of similar or related experience
• Two-year college degree or equivalent knowledge attained through related experience
• Strong verbal and written communication skills
• Phone etiquette
• High attention to detail with minimal errors
• Analytical skills
• Mathematical ability to compute ratios and percentages
• Effective negotiation skills
• Goal oriented
• Self-motivated
• PC/Technology proficiency

Azura Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, (including pregnancy, sexual orientation or gender identity), national origin, age, disability, genetic information or protected veteran status. Azura participates in E-Verify and, upon being hired, will provide the federal government with your form-I9 information to confirm that you are authorized to work in the USA.  If you are interested in the position, please complete our employment application along with cover letter outlining your interest and qualifications. Resumes welcomed.  Voted again, Best Employer in Topeka in our category!

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