Beware of Scammers Posing as Azura Credit Union

Imagine receiving a phone call about suspicious activity on your debit card. The caller sounds professional, and the number on your caller ID appears to be from Azura Credit Union. But what if that caller is actually a scammer?

Unfortunately, fraudsters are using increasingly sophisticated tactics to impersonate financial institutions like Azura in an effort to steal personal and financial information. This scam relies on a combination of caller ID spoofing and social engineering to deceive members.

What is Caller ID Spoofing?

Caller ID spoofing is a technique used by scammers to make a call appear as if it's coming from a trusted phone number—such as Azura’s official number. This creates a false sense of security, making it more likely that members will trust the caller.

How the Scam Works

1. It starts with a text or phone call – The scam begins with a text message or call appearing to come from Azura, warning about fraudulent charges on the member’s debit card.

2. The member responds – If the member replies to the text message denying the charge, they will soon receive a phone call from the scammer.

3. The scammer asks for account details – Under the guise of “verifying” the account, the fraudster asks the member for sensitive information such as:

   • Online banking username

   • A new online banking password (chosen by the scammer)

   • Social Security Number

   • Full debit card details

   • One-time passcodes sent by Azura

4. The scammer steals money – Some fraudsters will also instruct the member to transfer funds via payment apps like Cash App or Apple Cash, claiming it will “protect” their money. In reality, the transfer sends funds directly to the scammer.

Red Flags to Watch For

While scammers can be persuasive, there are clear warning signs that can help you identify a fraudulent call.

Azura will NEVER contact you and ask you the following:  

• • Your full credit or debit card number
  • The expiration date on your card
  • Your card's Personal Identification Number (PIN)
  • The CVC code on the back of your card
  • One-time passwords or access codes 
  • Your full Social Security number 
  • Your Online Banking credentials
  • Change your online banking password to something they provide.
  • Transfer money to “protect” your account.
    

What to Do If You Receive a Suspicious Call

If you get a call from someone claiming to be from Azura and asking for personal or financial information, STOP!

• Hang up immediately.

• Call Azura directly at 785-233-5556 or toll-free at 800-432-2470 to verify the legitimacy of the call.

• Never share personal details, passwords, or verification codes over the phone.

Protect yourself by staying informed. If something feels off, trust your instincts—Azura is always here to help keep your accounts safe.