Contact Us

Ready to help whenever you need us and however you prefer!

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Our Contact Center is available Monday through Friday 8 a.m. to 5:30 p.m. and Saturday 9 a.m. to 12 p.m. Noon.
 
  • Local Calls 785-233-5556
  • Toll Free Calls 800-432-2470
  • Touch Tone Teller (24/7 automated account info) 785-233-5000
  • Fax 785-233-4850


Getting help with your accounts, cards and loans is easier than ever with our digital support solution. Enjoy the convenience of live communication tools that will transform your remote banking experience.

Here's how it works: speech bubble with the words Let's talk!
To begin a chat with our local team, click on the pop up or prompt in the lower right hand corner of your desktop or mobile device. You can also chat through Online Banking and the Mobile App. Log in to get started.

  • Live Chat: For general inquiries, type your question into the chat box and receive a response on screen from one of our local team members. For specific matters, we will verify your via audio to ensure account security. You can also choose to receive a chat transcript for your own records.
  • Video Chat: For interacting face-to-face, call us with video and get the full experience, just as if you were sitting in a branch. You can see and talk to us using your device's camera and microphone.
  • Co-Browsing: While live chatting, we offer on-screen guidance and navigation assistance for opening accounts, filling out forms, finding information on our website and more! We'll walk you through the platform and show you exactly where to click.


Looking for information? We recommend contacting us by phone or chat. If that is not convenient for you, email the department you wish to communicate with using the email links below.
 
Please do not include private or confidential information via email, such as account numbers, card numbers, passwords or Social Security Numbers.
 
We're nearby with branches in Topeka, Lenexa, Mission and Olathe - and coming soon to Ottawa! Find your nearest branch, including hours, services and directions using our Azura Branch location map.



For lost or stolen Debit Card and Credit Cards, contact 800-472-3272.



Thank you for taking the time to reach out regarding your experience. Use the secure form at the link below to provide feedback. Please refrain from including personal identification information, as well as account, debit or credit card numbers.
 
For account inquiries and to chat with a local Azura representative, click on the pop up or prompt in the lower right hand corner of your desktop or mobile device. (Subject to operating hours.) 
 

Enjoy account access 24/7 alongside a variety of self-serve options like e-statements, Bill Pay, transfers, online applications, money management tools and more!

Enjoy all the same access of Online Banking and more - conveniently from your mobile device. Deposit checks, schedule transfers, chat securely, set and receive alerts, access Card Controls. Get started by downloading the app today!
 
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If you would like to request removal of your app accounts and related data, contact us Monday through Friday from 8 a.m. to 5:30 p.m. and Saturday 9 a.m. to 12 p.m. Noon.
 
  • Chat with us via the "Let's Talk!" bubble in the lower right hand corner of your screen or through Online Banking or the Mobile App. Log in to get started.
  • Call us at 785.233.5556 or 800.432.2470 to talk by phone.



























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Membership Benefits

At Azura, we are dedicated to innovative banking solutions. We give our members awesome benefits because we know when they success, the communities we serve succeed.

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