Careers
Join an ABOVE AND BEYOND BANKING team that's built to serve our community and make it a better place for everyone.
Join the Best.
Be the Best.
When you join Azura’s team, you’re joining a cooperative community of coworkers who believe in the power of financial literacy and the potential of people. We take great pride in providing exceptional member experiences and we recognize that the only way to do that is to find, train and retain exceptional staff.
People helping people.
A career at Azura is more than a job. It’s about being part of a community with an inclusive culture that walks the walk when it comes to "people helping people."
Our benefits include:
- Competitive pay
- Paid vacation, sick, personal and parental leave
- Medical, dental, vision and life insurance
- 401(K) retirement plan matching up to 4%
- Employee assistance program
- Paid volunteer hours
- Profit sharing opportunities
- Professional development and employee scholarships
- Recognition and rewards program
- Tickets to sponsored events
- Brand gear allowance
- Hybrid and remote positions (dependent on role)
Supporting our Local Economy
Azura is creating inclusive spaces where the best of the Midwest comes together, from the products we offer to the people we hire. Are you interested in serving your community and supporting a vibrant, local economy?
Going “Above and Beyond” for Others
Our members must understand what we do, how we can help and why we’re here for them. With every message we send and every action we take, we build the Azura brand. Everything we do - and don’t do - defines our role and our reputation within the lives of our members and within the communities in which we serve.
Our team, YOU, make Azura special. You enable us to go ABOVE AND BEYOND BANKING.
Empowering Employees
Founded in 2018, the Azura Employee Foundation focuses on providing impactful donations to local organizations that operate within our field of membership. The foundation is 100% employee-led with funds raised through employee contributions. Funding decisions are determined by an eight-person committee with grants awarded twice a year, in spring and winter. Each year, AEF donates nearly $20,000 to our community.
"The depth at which I’ve been able to develop relationships with members, both internal and external, is unmatched. One small action, or noticing just the right cue in conversation, gives you the opportunity to run with an idea and change a member’s entire financial picture."Alyx, Financial Associate Supervisor
Member Associate (Openings in Topeka and Kansas City)
Member Associates build and enhance member relationships by providing professional, prompt individualized financial service. The Member Associate will explore needs and educate members on Credit Union products and services that will benefit them, expand their financial relationship with the Credit Union and enhance the member’s financial life.
The Member Associate is responsible for processing transactions, account service functions, introducing products and services, educating on use of products and services, facilitating product opening or referring and transitioning to a specialized associate while providing a member experience that is above and beyond.
There are currently openings for this position in Topeka and Kansas City.
If you are interested this position, please complete our employment application along with cover letter outlining your interest and qualifications. Resumes welcomed. Voted again, Best Employer in Topeka in our category!
Responsibilities
- Establish new member relationships by introducing and explaining products and services that fit their financial needs
- Facilitates the opening of products and services
- Learns and stays-up-to date on the products and services offered by the credit union
- Provides account services, maintenance and problem solving
- Accurately process member transactions
- Promote, explain and demonstrate self-service options that will enhance the member experience
Qualifications
- One to six months of sales experience
- High school diploma or GED
- Post high school education or equivalent is preferred
- Excellent interpersonal and communication skills
- Strong attention to detail and organization skills
- Team player and goal oriented
- Remains calm and level-headed under pressure
- Significant level of trust, diplomacy, courtesy and tact
- Professional appearance and demeanor
Contact Center Associate
Our Contact Center Associates provide assistance with a wide variety of tasks, both deposit and lending. The work involves taking inbound calls and managing the call through resolution. This is a fast paced, team oriented department that can prepare its team members for further growth within the credit union due to the scope of the information they learn.
If you are interested this position, please complete our employment application along with cover letter outlining your interest and qualifications. Resumes welcomed. Voted again, Best Employer in Topeka in our category!
Duties
- Answers all inbound phone calls, emails and fax requests in a timely and professional manner.
- Identifies potential product or service needs, provides education on our products and/or services, and either assists or refers as needed.
- Provides full service upon contact, only transferring when another employee is requested and/or if further assistance is needed.
- Receives and processes member’s financial transactions, preparing any documents and correspondence necessary to fulfill member needs and satisfaction. Makes timely follow-up contact as appropriate to fully enhance member relationships and exceed service expectations.
Qualifications
- One to three years of similar or related experience.
- Above average written and verbal communication skills; bi-lingual abilities a plus.
- Ability to ask discerning questions.
- Strong attention to detail and strong organizational skills.
- Strong people skills.
- Comfortable on PC/Technology proficiency.
Quality Specialist
The Quality Specialist is responsible for assisting the Quality function with improving the quality and accuracy of service delivery, member records and Credit Union data by reviewing, monitoring and working with appropriate parties to help manage the tracking and correction of identified errors. In addition, they are responsible for archiving Credit Union paper and digital documents into the Credit Union’s digital document storage and retrieval system, ensuring that files are appropriately archived, working with appropriate parties and troubleshooting issues with digital files’ integrity, and Archive software.
If you are interested this position, please complete our employment application along with cover letter outlining your interest and qualifications. Resumes welcomed. Voted again, Best Employer in Topeka in our category!
Duties
- Uses various reports and testing processes to evaluate, monitor, test and analyze and/or review Credit Union programs, processes and or files to ensure accurate processing within core functions of Credit Union operations according to internal policy and procedure requirements as well as regulatory requirements.
- Reviews reports, accounts and loan documents and other documentation as necessary to ensure accuracy and to identify trends.
- Works as an individual or as a collaborative team member on special projects that support the improvement of service quality , member records and Credit Union data as requested or assigned. These projects may include , but are not limited to, Quality Assurance review processes, new products and services, changes in products and services and/or assistance with the development of new reports.
- Participates in the process transformation of the Quality Assurance function to identify areas that require quality assurance testing and assists in the design of tests and the consolidation and simplification of reporting involved in testing.
- Completes scheduled testing and assigned responsibilities within an assigned program timely and with minimal oversite.
- Receives, processes, and reviews the archiving of documents, both in physical and digital formats. Verifying accuracy and quality to ensure all documentation is archived with the accurate data and is visible in the Credit Unions’ archive software.
Qualifications
- One to three years of similar or related experience.
- College degree or completion of a specialized course of study at a business or trade school or applicable, commensurate work experience
- Strong attention to detail.
- Obtaining cooperation (internally and/or externally) is an important part the job.
Credit Analyst
Credit Analyst reviews Direct and Indirect consumer credit transactions per Credit Union policy and procedure in an accurate and timely manner. These tasks encompass a variety of duties associated with making loan decisions.
If you are interested this position, please complete our employment application along with cover letter outlining your interest and qualifications. Resumes welcomed. Voted again, Best Employer in Topeka in our category!
Duties
- Processes daily credit transactions including performing the initial credit analysis to determine if member’s credit requests satisfy established guidelines and prepares all documentation for those credit transactions.
- Monitors all credit activity to ensure daily assignments are completed.
- After processing the initial credit transaction, makes recommendations to Financial Associate regarding cross-sell opportunities.
- Works with Indirect Funding team and Indirect Program Manager to maintain and build business relationships with Indirect Dealer Partners, including suggesting and implementing improvements to Indirect Program.
- Provides support to Credit Union members and staff by explaining credit policies and procedures.
Qualifications
- Three to five years of similar or related experience.
- Two-year college degree or completions of a specialized course of study at a business or trade school or completion of specialized and extensive in-house training.
- Strong communication skills verbal and written.
- High attention to detail.
- Computer skill and working knowledge of general office equipment.
Digital Teller
Digital Tellers build relationships with our members and provide delivery of transactions through the interactive teller machine (ITM) network. Digital Tellers will explore member’s needs and provide information about Azura’s products and services. Digital Tellers are responsible for quickly and efficiently processing all requests received through the ITM channel, and continually look for opportunities to refer products that will be beneficial.
If you are interested this position, please complete our employment application along with cover letter outlining your interest and qualifications. Resumes welcomed. Voted again, Best Employer in Topeka in our category!
- Provides superior service by answering all inbound ITM calls and prompt handling of all financial transactions, inquires, and service requests in a professional and efficient manner.
- Performs teller functions and transactions with accuracy and attention to detail.
- Identifies potential product or service needs, provides education on our products and services, assists with usage of new ITM technology.
- Utilizes listening and questioning skills that support effective video communication. Uses effective problem solving to research and resolve member service issues promptly and efficiently.
- Has the ability to meet established personal and team goals in performance, quality, efficiency, and speed.
Qualifications
- One to three years of similar or related experience.
- Strong communication skills both verbal and written.
- High attention to detail.
- Proven customer service skills.
- Versed in using PCs and office equipment.
- Basic math skills.
Loan Operations Associate Utility
The Loan Operations Associate is responsible for a variety of administrative, clerical duties and support functions as well as a variety of support duties related to the lending function across the Credit Union. The Loan Operations Associate will be relied upon to support the Loan Operations, Business Lending and Home Loan departments, providing assistance where and as needed.
If you are interested this position, please complete our employment application along with cover letter outlining your interest and qualifications. Resumes welcomed. Voted again, Best Employer in Topeka in our category!
Duties
- Manages Credit Union’s Collateral Protection Insurance program, including advancing/refunding CPI premiums, remitting payment to provider, and processing subsequent loan file maintenance.
- Tracks, remits and files payment protection premiums and claims, including Credit Insurance and GAP.
- Processes loan payoff requests, total loss notifications and negotiates loan payoff and insurance claim funds.
- Prepares lien satisfaction documents for members, dealers and insurance companies.
- Receives, reviews and processes incoming mail related to lien perfection, hazard insurance and credit bureau disputes.
- Receives, reviews and processes direct loan supporting documents to ensure that all necessary documentation has been received.
- Collaborates with CLCs Business Services and Home Loan team to ensure prompt creation of signing sessions and funding of direct loans.
- Prepares all loans for closing and servicing of client accounts resolving documentation exception issues
- Assist in obtaining accurate and updated financial statements, credit reports, rent rolls and other financial information required to service commercial real estate loans and coordinate information with Business Services Manager.
- Assembles required documentation necessary to submit file for sale to outside mortgage investors and ensures that in-house loans are completed to Credit Union standards.
Qualifications
- One to twelve months of similar or related experience.
- High School Diploma or equivalent.
- Strong communication skills.
- High attention to detail.
- Tact and courtesy in communications written and verbal.
- Phone etiquette.
Azura Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, (including pregnancy, sexual orientation or gender identity), national origin, age, disability, genetic information or protected veteran status.
Azura participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, Azura is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.
Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. Learn more about E-Verify.
Discover why Azura has been voted Best Employer five years in a row!
Azura Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, (including pregnancy, sexual orientation or gender identity), national origin, age, disability, genetic information or protected veteran status. Azura participates in E-Verify and, upon being hired, will provide the federal government with your form-I9 information to confirm that you are authorized to work in the USA. If you are interested in the position, please complete our employment application along with cover letter outlining your interest and qualifications. Resumes welcomed.