Careers
Join an ABOVE AND BEYOND BANKING team that's built to serve our community and make it a better place for everyone.
Join the Best.
Be the Best.
When you join Azura’s team, you’re joining a cooperative community of coworkers who believe in the power of financial literacy and the potential of people. We take great pride in providing exceptional member experiences and we recognize that the only way to do that is to find, train and retain exceptional staff.
People helping people.
A career at Azura is more than a job. It’s about being part of a community with an inclusive culture that walks the walk when it comes to "people helping people."
Our benefits include:
- Competitive pay
- Paid vacation, sick, personal and parental leave
- Medical, dental, vision and life insurance
- 401(K) retirement plan matching up to 4%
- Short Term/Long Term Disability
- HSA/FSA accounts
- Employee assistance program
- Profit sharing opportunities
- Paid volunteer hours
- Professional development and employee scholarships
- Recognition and rewards program
- Tickets to sponsored events
- Brand gear allowance
- Hybrid positions (dependent on role)
Supporting our Local Economy
Azura is creating inclusive spaces where the best of the Midwest comes together, from the products we offer to the people we hire. Are you interested in serving your community and supporting a vibrant, local economy?
Going “Above and Beyond” for Others
Our members must understand what we do, how we can help and why we’re here for them. With every message we send and every action we take, we build the Azura brand. Everything we do - and don’t do - defines our role and our reputation within the lives of our members and within the communities in which we serve.
Our team, YOU, make Azura special. You enable us to go ABOVE AND BEYOND BANKING.
Empowering Employees
Founded in 2018, the Azura Employee Foundation focuses on providing impactful donations to local organizations that operate within our field of membership. The foundation is 100% employee-led with funds raised through employee contributions. Funding decisions are determined by an eight-person committee with grants awarded twice a year, in spring and winter. Each year, AEF donates nearly $20,000 to our community.
"The depth at which I’ve been able to develop relationships with members, both internal and external, is unmatched. One small action, or noticing just the right cue in conversation, gives you the opportunity to run with an idea and change a member’s entire financial picture."Alyx, Financial Associate Supervisor
Member Solutions Associate
The Member Solutions Associate helps preserve the Credit Union’s assets by assisting in controlling delinquency through collecting delinquent loan payments, negative shares and/or recovering collateral. In addition to their regular duties and responsibilities, the Member Solutions Associate I will help ensure department services are delivered professionally and efficiently. They may work on assigned special projects to help further the department’s collection efforts.
Duties
- Contacts delinquent accounts by phone, e-mail, mail or any other acceptable means that are available. Analyzes financial situation of delinquent borrowers and takes appropriate action to help bring accounts current. Properly close services when required.
- Maintains accurate files and proper collection notes, and reports on collection activity.
- Completes collection functions in accordance with established policies and procedures as well as applicable legal requirements.
- Assists members with setting up automatic payments. Helps set up FSP on negative share drafts as needed.
- Ensures confidentiality and professionalism is maintained.
Qualifications
- One to three years of similar or related experience.
- Two-year college degree or equivalent knowledge attained through related experience.
- Strong verbal and written communication skills.
- Phone etiquette.
- High attention to detail with minimal errors.
- Analytical skills.
- Mathematical ability to compute ratios and percentages.
- Effective negotiation skills.
- Goal oriented
- Self-motivated
- Strong computer and technology skills.
Indirect Funder
The Indirect Funder reviews contract documents received from Indirect Dealer Partners to ensure compliance, accuracy and that all underwriting approval conditions are met and facilitates prompt and accurate loan funding.
This role includes other duties as assigned within the Loan Operations Department.
Responsibilities
- Makes consistent and sound decisions involving verification of documents and signatures.
- Tracks and communicates the status of indirect contracts in house and conducts regular follow up to obtain missing documentation.
- Verifies and inputs demographics, employment and loan information into core system.
- Works with Credit Analysts and Indirect Program Manager to maintain and build business relationships with Indirect Dealer Partners, including suggesting and implementing improvements to Indirect Program.
- Collaborates with Credit Analysts to ensure prompt funding of contracts.
- Assures Credit Union’s rights and interests are protected through proper documentation and lien perfection.
- Efficiently and reliably completes loan processing and funding in accordance with established policies and procedures.
- Adheres to all Credit Union compliance and procedural requirements.
Qualifications
- One to twelve months of similar or related experience including time spent in preparatory positions.
- High School Diploma or General Education Degree.
- Strong communication skills and high attention to detail.
- Significant level of trust, diplomacy and professionalism.
Retail Manager (Topeka)
The Retail Manager will coach and develop branch staff to build and enhance member relationships by providing professional, prompt individualized financial service, identifying needs and educating our members about our products and services.
The Retail Manager takes proactive measures to grow and develop the branch and ensure that the staff provides a member experience that is Above and Beyond, while also directing and administering branch operations in accordance with established policies and procedures.
Responsibilities
- Responsible for establishing and maintaining exceptional financial relationships with members by ensuring all staff are acting in their best interest. Includes looking at members’ entire financial picture and promptly resolving all requests and questions.
- Continually coaches staff, in order to improve branch productivity and meet established goals. Ensures personnel are well trained in all phases of their respective jobs. Completes orientation of new employees in overall branch procedures.
- Conducts regular sales meetings, reviews and analyzes branch activity reports and coaches to achieve desired results.
- Responsible for strategizing and planning for branch business development to meet established goals. Becomes involved in appropriate community activities and Preferred Partners, particularly in and around their branch.
- Ensures branch operations are conducted in accordance with established Credit Union policies and procedures and within legal and regulatory requirements. Stays current on operational procedures.
- Oversees staff scheduling and practices efficient labor utilization. Administers time and attendance for assigned staff.
- Responsible for maintaining proper cash controls by ensuring all transactions are balanced at the close of each day, staff are following all proper policies and procedures, and cash audits for all teller drawers, cash items and vaults are performed regularly as required.
- Responsible to see that branch expenses are well-managed and adequate supplies and equipment are available.
- Ensures proper maintenance and general housekeeping of the building, grounds, work areas, desks and equipment is carried out, including ice and snow removal.
Qualifications
- Three years of related experience in a financial institution with a minimum of two years of supervisory experience.
- College degree. Equivalent knowledge attained through on the job experience will be considered.
- Proven Leadership and supervisory skills.
- Strong communication skills both written and verbal.
- Attention to detail and good organizational skills.
- Ability to apply analytical thinking to recommend solutions involving multiple variables.
- Ability to perform math skills including computation of ratios and percentages.
- Ability to prepare business letters, proposals, summaries and reports.
- Conducts training, communicates well at panel discussions and able to create professional presentations.
Chargeback Supervisor
The Chargeback Supervisor is responsible for the daily management of the Chargeback Specialists staff to include hiring, motivating, recognizing and rewarding, coaching, counseling, training and problem solving. This position also assists the Operations Manager with maintaining accurate and up to date procedures and will accept challenges presented that require additional research outside of the standard department duties. Responsibilities will include supervising and coordinating all functions performed by the Chargeback Specialist’s and ensuring that staff complete all tasks promptly and within established guidelines. Performs the functions of a Chargeback Specialist as necessary. Tact, diplomacy, confidentiality and discretion are essential elements of the job.
Responsibilities
- Coaches staff in order to improve department productivity and meet established goals, and ensure exceptional relationships with members and Azura Staff.
- Assists with orientation of new employees. Trains and Cross-trains staff as necessary. Ensures personnel are well trained in all phases of their respective jobs.
- Assists Operations Manager with research and resolution to issues that arise.
- Schedules, trains, and monitors the work of the Chargeback’s staff; may oversee and make recommendations for proper staff utilization.
- Evaluates, reviews, and works in collaboration with Operations Manager and Human Resources regarding performance, compensation adjustments and the disciplinary process.
- Tracks individual progress and conducts timely performance appraisals. Works together with Operations Manager and Human Resources to formulate and implement corrective actions as needed.
- Administers time and attendance for assigned staff.
- Performs all duties of the department in order to ensure coverage. Displays flexibility in scheduling of shifts as needed.
- Assumes responsibility for ensuring staff are following proper policies and procedures.
- Stays abreast of all current policies and procedures and assists the Operations Manager in communication and implementation of changes to either.
Qualifications
- One to three years of related experience.
- High school diploma or GED required, Two-year college degree preferred.
- Strong communication skills and active listening skills
- Attention to detail and effective time management, along with good follow through skills.
- A significant level of trust and diplomacy is required in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal and sensitive nature.
Dealer Relationship Manager
To maintain a competitive indirect lending program with auto dealerships and other retail businesses capable of extending point-of-sale financial services to members and potential members within the credit union’s field of membership. To achieve organizational goals relating to the expansion and diversification of indirect lending, and to participate in the development and implementation of organizational strategic plans.
Responsibilities
- Responsible for communications between the credit union and indirect partners, ensuring content is appropriate and accurate, and communication methods are effective. Investigates reported incidents between credit union staff or members and indirect partners. Takes action to mitigate concerns, protects the credit union and its members, and enforces the language of the dealer agreement to include termination of indirect partners when warranted.
- Identifies areas where existing programs and products can be improved or enhanced, and new and emerging products can be considered, working with management, marketing and other departments to implement approved initiatives.
- Develops and manages relationships with indirect partners, visiting them on a regular basis to discuss market conditions, service levels, and portfolio performance, sharing information with management and indirect lending staff as necessary.
- Regularly reviews indirect partner performance with the organization, coaching up, working to improve or remove underperformers. Evaluates new prospects and other retail outlets.
Qualifications
- Five to eight year of similar or related experience.
- College degree or equivalent experience.
- Knowledge of point-of-sale financing and relevant market trends.
- Complementary skills include the knowledge of consumer loan and deposit products.
- Working knowledge of regulations affecting indirect lending and indirect lending software.
- The ability to motivate or influence others.
- Strong communication and management skills.
- Integrity, accountability, innovative thinking, and a passion for service.
Member Associate (Topeka)
Member Associates build and enhance member relationships by providing professional, prompt individualized financial service. The Member Associate will explore needs and educate members on Credit Union products and services that will benefit them, expand their financial relationship with the Credit Union and enhance the member’s financial life.
The Member Associate is responsible for processing transactions, account service functions, introducing products and services, educating on use of products and services, facilitating product opening or referring and transitioning to a specialized associate while providing a member experience that is above and beyond.
Responsibilities
- Establish new member relationships by introducing and explaining products and services that fit their financial needs
- Facilitates the opening of products and services
- Learns and stays-up-to date on the products and services offered by the credit union
- Provides account services, maintenance and problem solving
- Accurately process member transactions
- Promote, explain and demonstrate self-service options that will enhance the member experience
Qualifications
- One to six months of sales experience
- High school diploma or GED
- Post high school education or equivalent is preferred
- Excellent interpersonal and communication skills
- Strong attention to detail and organization skills
- Team player and goal oriented
- Remains calm and level-headed under pressure
- Significant level of trust, diplomacy, courtesy and tact
- Professional appearance and demeanor
Azura Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, (including pregnancy, sexual orientation or gender identity), national origin, age, disability, genetic information or protected veteran status.
Azura participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, Azura is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.
Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. Learn more about E-Verify.
Discover why Azura has been voted Best Employer five years in a row!
Azura Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, (including pregnancy, sexual orientation or gender identity), national origin, age, disability, genetic information or protected veteran status. Azura participates in E-Verify and, upon being hired, will provide the federal government with your form-I9 information to confirm that you are authorized to work in the USA. If you are interested in the position, please complete our employment application along with cover letter outlining your interest and qualifications. Resumes welcomed.