ITM with Video Teller
All the convenience of an ATM with the added benefit of our personalized member service.
Speak with a teller or take the DIY approach.
You have options with our Interactive Teller Machines. They work just like an ATM, but you can also chat directly with one of our local tellers during business hours.
Above and Beyond Convenience
Virtually any transaction that is currently completed inside a branch can be completed at our drive-thru machines. If you're withdrawing cash, depositing a check or checking your balance, you can use the machine anytime. If you have a question - or require an added service - a simple screen touch connects you with a friendly local teller. Our video tellers are Azura employees who are centrally located, ready to assist.
- Extended teller hours between 8 a.m. and 6 p.m., Monday through Friday, and 9 a.m. to noon on Saturday
- More personal experience with face-to-face interaction
- Bilingual services are available
What can you expect?
- Same, great service-and faster!
- Convenient technology
- 24-hour deposit service
- Denomination selection
- Check cashing
- Loan payments and advances
- Local faces, more places
Try out an Azura ITM at these branches
|
Kansas Avenue
1129 S Kansas Ave
Topeka, KS 66612 |
Highway 24
2634 NW Hwy 24 Topeka, KS 66618 |
Hunter's Ridge
4701 NW Hunters Ridge Cir Topeka, KS 66618 |
37th Street
601 SW 37th St Topeka, KS 66611 |
|
Lenexa
8550 Quivira Rd Lenexa, KS 66215 |
Mission
6751 Johnson Drive Mission, KS 66202 |
Croco 3623 SE 29th Street Topeka, KS 66605 |
Wanamaker 1080 SW Wanamaker Road Topeka, KS 66604 |
| Arrowhead 2808 SW Arrowhead Road Topeka, KS 66614 |
Olathe 11750 S. Fellows Street Olathe, KS 66061 |
Ottawa 124 E. 19th Street Ottawa, KS 66067 |
FAQs
What is an Interactive Teller Machine (ITM)?
A Interactive Teller Machine is innovative technology that provides our members the ability to interact with our video tellers via video conferencing through the drive-thru. The video tellers are Azura employees that are centrally located and can assist any and all of our locations through the video teller machines.
The machine also has a self-serve feature that enhances the previous ATM functionality. Members will be able to deposit cash and checks 24/7 through the self-serve function.
During branch hours members will have the option to perform their transaction via video teller or through self-serve depending on what the transaction is or the personal preference of the member!
Who are the Video Tellers?
The Video Tellers are Azura Tellers, who will have the flexibility to serve members at multiple locations. They have been serving members in a variety of capacities and will continue to be available to assist you.
What types of transactions can be performed at the ITM?
Virtually any transaction that is currently completed at a teller line can be completed at the machine during branch hours with a video teller.
Examples include:
Examples include:
- Checking/Savings deposit or withdrawal
- Loan payments
- Loan advance
- Balance inquiry
- Account Transfers
- Check cashing
- Ordering Checks
- Account Questions
Outside of branch hours, members will be able to still complete a number of similar transactions in the self-serve with deposit feature:
Examples include:
Examples include:
- Balance Inquiry
- Reset PIN
- Account Transfer
- Checking/Savings deposit or withdrawal
How does the ITM work?
Members can drive up to our ITM machines during branch hours, the member will then have the option of inserting their card and using the self-serve ATM with deposit feature, OR, the member can touch the screen to talk to a video teller to complete their transaction. After hours, members can utilize the self-serve ATM for withdrawals and balances as well as deposits.
Is there a fee associated with using the ITM?
No! There are no fees associated with using the interactive teller machines!
Why did we change our drive-thrus?
There are a number of benefits for our members:
- Personalized, dedicated interaction with a teller with enhanced audio and visual technology
- Members will be able to use the deposit feature 24/7
- Adding video teller machines allows members to receive more consultative, personalized services
What if I have additional questions?
Email contactus@azuracu.com with your questions or watch the video above to learn more!
Will the same teller handle my transactions? Can I choose my teller?
We have a team of video tellers assisting members, so you may not always speak to the same teller. Instead, the next available teller will be able to assist you.
Real Stories from Real People
It is definitely different to talk to a teller on a screen but so, so cool! You keep up with the times.
– Arminda D.
Azura Member